Privacy Policy

Important information concerning the use of this website.

PUMA is committed to ensuring the privacy of your personal information and this privacy notice is designed to tell you that the information we collect from you, how this information can be used and how it is protected.


PUMA limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to make a purchase or provide a refund. Examples of user information that may be collected may include your name, address, telephone number, email address, credit or debit card information, a description of the item requested or purchased and the IP address your computer.

navigation information

Even if you do not make a purchase on our site, we have the ability to track usage of our web site - including the server from which the site was visited. This information is not used to track information about individuals, but it is used on an aggregate level to customize our site, improve the online experience and advertising plans and promotions.

Information provided voluntarily

There are times when you can provide information voluntarily. This occurs when you provide your feedback to us as e-mails, return forms, letters or phone calls. We use this information to respond to your query and to keep track of customer feedback.

Internet database

PUMA North America has created an Internet database to allow consumers to store their shipping and billing, track the status of their order, list previous orders and retain email preferences. Registration is completely voluntary and you have the opportunity to correct or delete information at any time. This information is accessible via the "My Account" section of the site.

Marketing Information

PUMA does not sell or disclose your personal information with anyone else, such as advertising agencies or marketing companies. We send marketing information to customers who specifically sign up for our mailing list. Customers can choose to receive information by using the "unsubscribe" option in every email they receive or by changing their preferences in the "My Account" site.

Using Google Analytics and Adobe SiteCatalyst (Omniture)

This website uses Google Analytics, a web analytics service provided by Google Inc. ( "Google") and Adobe SiteCatalyst, a tool provided by Adobe Systems Incorporated ( "Adobe"). Google Analytics and Adobe Sitecatalystuse "cookies", which are text files placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of the site will be transmitted to and stored by Google and Adobeon the US servers.

The IP-anonymisation is active on this website.please note that on this website, Google Analytics code is supplemented by _anonymizelp to ensure an anonymous collection of IP addresses (called IP-masking).

Google and Adobe will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

The IP address, your browser sends as part of Google Analyticsand Adobe SiteCatalyst, will not be associated with other data held by Googleand Adobe. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do this, you may not be able to use all features of this website. You can also choose not to be tracked by Google Analytics with effect for the future by downloading and installing the browser Google Analytics Opt-out Addon for your current web browser: gaoptout? hl = en.

Please use the following link to be excluded from using Adobe SiteCatalyst:


PUMA will share your personal information internally with staff members who need to complete your purchase or carry out your instructions regarding the receipt of marketing information. We will not disclose your personal information to third parties without your written consent unless required by law.

PUMA keeps your personal information as long as necessary to achieve the purpose for which it was collected. In some cases, such as purchases or debit card credit, we are required by law to keep your personal information for a specified period of time. For customers who signed up for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.


PUMA relies on our customers to notify us of any changes in personal information. If inaccurate information come to our attention, we will investigate and correct the information and, if necessary, notify you of this change. Only staff members who need your personal information to respond to your requests are given access. Employees receive training and information on the proper handling of personal information. All information stored in our computer system is protected against unauthorized access and information that are stored as documents are kept in secure locations to prevent access by unauthorized persons.

Transaction Security

To make every effort to ensure that your experience at is secure, we use encryption technology to protect against the loss, misuse or alteration of your personal information. When filling out contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSL).

To be safe browsing secure pages for transactions, check the status bar of your web browser (at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an "s" after "http" (https: //) in the address of the website to indicate that you are in a secure environment.

PUMA Secure Guarantee

We guarantee that every online transaction is 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of purchases Under the Act, the Fair Credit Billing (FCBA), your bank can not hold you liable for more than $ 50.00 of fraudulent charges. For more information on the FCBA, visit We will cover this liability if the unauthorized use of your credit card through no fault of your own from purchases made through the secure server. Unauthorized use of your credit card, you must notify your credit card provider in accordance with its rules and notification procedures.

Commitment to children

PUMA does not collect or does not retain information from these people we know are under 13 years and we do not target this group in our marketing materials or other advertising.